Delivery Information and Returns
VapeHQ orders placed online will be delivered by either Royal Mail 24/48, or, for higher value purchases, a courier. To get your purchases to you as quickly as possible, we guarantee that any orders placed Monday to Friday before 1PM will be shipped same-day.
Free courier delivery on orders over £40 within the UK.
If you are needing your product urgently please visit our StoreLocator to find you closest store.
Unfortunately we cannot guarantee the speed of our couriers once the order leaves the VapeHQ doors. Royal Mail, for example, cannot guarantee their 24 or 48 hour services to be 100% on time, with issues such as bad weather and strikes meaning deliveries can take up to 14 working days time. At VapeHQ, we know how important it is to receive your vaping supplies on time, so if there are every any major delays, we will usually attempt to reship your order.
At VapeHQ we pride ourselves on providing excellent quality products, tried and tested by ourselves before making them available. Due to the increasing complexity in vaping technology, faults do sometimes crop up and we understand that this is far from ideal as nobody wants to be without their vape for very long. To ensure your total satisfaction, we offer a minimum 3 month warranty against manufacturer or factory faults on all devices, after which any defects are classified as wear and tear.
Unfortunately, we cannot replace devices which have been physically damaged from being dropped, smashed or run over, and we reserve the right to refuse a refund or return. Visible physical damage such as dents or chipped paint from dropping or water damage can also invalidate any warranty claim. But, in the event that this does happen to your device, please don't hesitate to get in touch with the friendly VapeHQ team and we'll see what we can do to get you vaping as soon as possible.
Warranty Terms & Conditions
- Please note that only VapeHQ chargers and wall plugs are to be used to charge our batteries, as using chargers purchased elsewhere will void your guarantee and could cause injury.
- All devices must be tested by VapeHQ before any exchanges/refunds can be authorised.
- Clearomisers are a consumable item so are not covered by our warranty unless a visible manufacturing fault is evident on arrival.
- All atomisers are sold with a dead-on-arrival guarantee, meaning you must contact VapeHQ within 48 hours of receipt in the event that your atomiser has arrived non-functional.