Delivery Information & Returns

Orders placed online will be delivered by either Royal Mail First Class Delivery or, for higher value purchases, a courier.
We guarantee that any orders placed Mon-Fri before 1PM will be shipped same-day.

At VapeHQ we pride ourselves on providing excellent quality products, tried and tested by ourselves before making them available. Unfortunately, due to the increasing complexity in vaping technology, faults do sometimes crop up and we understand that this is far from ideal as nobody wants to be without their vape for very long!

We offer a minimum 3 month warranty against manufacturer/factory faults on all devices.
Physical damage resulting from devices being dropped, smashed or run over unfortunately cannot be replaced, but in the event that this happens to your device, don't hesitate to get in touch with us and we will see what we can do to get you vaping again as soon as possible.

Please note that only VapeHQ chargers and wall plugs are to be used to charge our batteries.
Using chargers purchased elsewhere will void your guarantee and even worse could cause injury.
All devices wil need to be tested by VapeHQ before any exchanges/refunds are able to be authorised.
Clearomisers are a consumable item so are not covered by our warranty unless a visible manufacturing fault is evident on arrival.